Terms and Conditions

Bucks Live 2014 – Ticket Terms and Conditions

Terms and Conditions

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the whole event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act – concerts only – venue or show time). Customers are advised that they are buying their ticket for the event Buck Live 2014 and NOT for any specific attraction or artist.
  • On the day of Bucks Live 2014 the ticket must be exchanged for a wristband at designated ticket exchange points for a wristband to be able to gain entry to any of the indoor licence premises from 8pm onwards.
  • If a customer has not exchanged their wristband they will not be granted entry to any of the participating venues and will be directed to the designated ticket exchange point by venue staff of security.
  • Please note that due to  licence conditions customers may not have an automatic right of entry, for instance if the venue has reached it total licensed capacity, if the venue does not allow under 18’s, if the venue management consider that a person or persons do not have the capacity to enter the premises
  • Admission is at Ticket Holder’s own risk. The Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
  • Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced. Those without wristbands will be refused admission to the venues or may be removed from venues. All wristbands remain the property of the event organiser until the end of the event.
  • As a condition of sale the ticket holder consents to being filmed, photographed and recorded for Television, radio, webcast and other public broadcast and/or for any video or DVD as part of the audience and/or by onsite CCTV cameras and recordings for security purposes
  • The Event organiser reserves the right to change the billing or scheduled entertainment or attractions without notice. In this event no refund will become due unless the event is cancelled for reasons outside of the control of the event organiser.
  • When tickets are being collected at the box office, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorisation are taken at your own risk and may result in the tickets being withheld at the box office.
  • Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the festival organisers.
  • No duplicate tickets will be issued to replace lost or stolen tickets under any circumstances.
  • Customers are advised to check their purchase upon receipt.
  • Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. As soon as we are notified of any amendments we will contact all customers by email, depending on your method of booking, If Bucks Live has been cancelled, you will be entitled to a face value refund, as the booking and transaction fees are non-refundable. If Bucks Live  is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a face-value refund. The email will contain details on how to obtain this refund, or you can contact us via our email for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and we cannot guarantee that Bucks Live will inform the customer of any changes to the event date, time or venue. If the customer has not checked prior to setting out no account will be made of any incidentals that may be incurred and only the face value of the ticket would be reimbursed.
  • We advise the use of secure mail when returning tickets as Bucks Live cannot guarantee refunds without the tickets being returned to us.
  • Please note, in the event of Bucks Live being cancelled or postponed, we cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service. If we are unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
  • It is the responsibility of the customer to inform the ticket seller or outlet of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event is reserved by the promoter, event security and event venues, management and or security, which may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings or any other prohibited items. (See list below.).
  • Prohibited Items
  • Weapons of any kind or materials which are capable of becoming a weapon
  • Flares, Fireworks, Fire Sticks, Chinese Lanterns, Lanterns, BBQ’s, Fires, Fuel or any type of accelerant.
  • Kites,
  • Large Quantities of Alcohol and Tobacco
  • Any Items for sale
  • Illegal Substances
  • Glass
  • Generators
  • Please use the toilets and urinals and do not pollute the street and surrounding areas, toilets are available in the Student Union, University Gateway, St Pauls Row opposite O’Neil’s, Eden shopping centre.
  • To protect your own safety and those of other guests, please act and drink responsibly
  • If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by , email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher or lower than purchased will result in your orders being cancelled without prior notification. In this regard if you attempt to sell tickets on the street it will deemed unauthorised trading and your stock will be confiscated for the duration of the event.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
  • Bucks Live will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
  • All children during the daytime element of the event must be supervised at all times whilst at the event and in particular when participating in any activities.